COVID-19 Information

The safety of our patrons, performers, staff, and the community is our top priority at PortTIX. We look forward to welcoming you back safely to live events. We hope to provide you with all necessary safety information for your upcoming event so that you know what to expect, are prepared when you arrive, and can enjoy the performance!

Please click on and expand the sections below to find the specific information for the venue and/or organizer of the event you are attending. Please note that many event promoter organizations have specific policies that may go above and beyond the venue policies.

Merrill Auditorium Policy Update:
Effective Monday, October 4, all attendees age 12 and over for public events at Merrill Auditorium will be required to provide proof of vaccination against COVID-19 or provide printed proof of a negative COVID-19 PCR test from an authorized provider within 72 hours prior to the event start time or a negative rapid test within 12 hours prior to the event start time. A photo ID will also be required. Masks are also required for all attendees over 2 years of age, and are to be worn at all times while in the facilities, unless actively eating or drinking.

Click here to find information on how to get a COVID-19 Test.

Click here to find out how to get Vaccinated.

Merrill Auditorium Health & Safety Protocols

Last updated 9/28/2021

The safety of our patrons, performers, staff and the community is our top priority at Merrill Auditorium. We look forward to welcoming you back safely to Merrill Auditorium. We know visiting us may feel different in the days ahead, but these new steps are being put in place to keep us all healthy and safe.  As of Monday, May 24, 2021 Merrill Auditorium is open to audiences at full capacity.  Masks are required for all staff, volunteers, and guests above the age of 2 years old.  There are no physical distancing requirements.

Effective Monday, October 4, for all publicly attended events at Merrill Auditorium (open to the general public or ticketed) all attendees age 12 and over will be required to provide proof of vaccination against Covid-19 or provide printed proof of a negative Covid-19 PCR test from an authorized provider within 72 hours prior to the event start time or a negative rapid test within 12 hours prior to the event start time. A photo ID will also be required.

Safety Protocols
The City of Portland has established numerous health and safety protocols for Merrill Auditorium, including increased cleaning and sanitation procedures.

Vaccination or Negative Test Requirement
The Public Assembly Facilities Division of the Parks, Recreation and Facilities Department of the City of Portland makes the safety of all guests, staff, performers, athletes, vendors, and volunteers the top priority.

Due to the rise of the highly contagious Delta variant across the state and nation, we are announcing new safety protocols for events at our indoor facilities which include Merrill Auditorium, James A. Banks Sr. Portland Exposition Building, and Ocean Gateway.

For all publicly attended events (open to the general public or ticketed) all attendees age 12 and over will be required to provide proof of vaccination against Covid-19 or provide printed proof of a negative Covid-19 PCR test from an authorized provider within 72 hours prior to the event start time or a negative rapid test within 12 hours prior to the event start time. A photo ID will also be required.

Accepted proof of vaccination includes the original vaccination card, a printed copy of the vaccination card, or a digital photograph of the vaccination card. The final dose of the vaccine must have been administered 14 days prior to event start time.

Accepted proof of negative test includes a printed or digital copy of negative Covid-19 PCR test from an authorized provider within 72 hours prior to the event start time, or a printed or digital copy of negative Covid-19 rapid test within 12 hours prior to the event start time. At home test results will not be accepted.

Photo ID must be the physical card, no photocopies will be accepted. State, Government, or School issued ID cards will be accepted.

Children under 12 years of age do not have to show proof of vaccination against Covid-19 or proof of negative Covid-19 test, but they are required to wear a face mask.

Masks are also required for all attendees over 2 years of age, and are to be worn at all times while in the facilities, unless actively eating or drinking.

Some events may require additional health and safety protocols, depending on requests from the artist, event organizer, promoter, or league. Please inquire with specific ticket providers, event organizers, promoters, and teams to review any additional requirements.

We are currently not accepting proof of vaccination through mobile or third party apps.

These policies will go in effect on October 4th and will continue to be reviewed and updated on an ongoing basis.

Stay Home if Sick
All guests, performers, clients, and staff should stay home if they:

  • Are sick or have COVID-19 symptoms including fever, chills, sore throat, cough, shortness of breath, congestion, nausea, or vomiting.
  • Have been in close contact with an individual who has been diagnosed or exhibiting COVID-19 symptoms within the past 10 days.
  • Have been directed to self-isolate or quarantine by a health care provider or public health official.
  • Are awaiting the result of a COVID-19 test.

Face Masks
All staff, vendors, and guests over the age of two years are required to wear face masks at all times, even while seated. Anyone not complying will not be permitted entrance into the facility or will be asked to leave.

Physical Distancing
All distancing requirements have been removed.  Merrill Auditorium is open to full capacity while all staff, volunteers, and guests are required to wear a face covering.

Enhanced Cleaning and Sanitation
Our cleaning and sanitation protocols follow all CDC Guidelines. Enhanced daily cleaning procedures include frequent wipe-downs of common areas and high-touch surfaces such as railings, door handles, countertops, restroom fixtures, and the elevator. All lobbies, restrooms, seating areas, and backstage rooms will be cleaned prior to, in between, and following each performance or event. Hand sanitizing stations are located throughout the theater.

Tickets and Seating
All ticketing is handled by PortTIX, the official ticket vendor for Merrill Auditorium.  Tickets are currently being sold for full capacity.  Touchless ticket scanning has been implemented to reduce contact. Please follow signage and direction from Merrill Auditorium staff and ushers to navigate to the appropriate seating location. Latecomers will be seated at the discretion of the management.

Food and Beverage
Concessions are being offered at all of our events (with the exception of Portland Symphony Orchestra performances currently).  We require that all food and beverage be consumed at your seat.

Bag Restriction
Guests are strongly encouraged to leave bags at home to reduce points of contact during the security screening process at entry. Medical bags, diaper bags, and small purses are permitted.

Merrill Auditorium Staff
All staff are required to be fully vaccinated against COVID-19 or submit a negative COVID-19 test before working their shifts.  In addition, all staff are required to wear face masks.

ASSUMPTION OF RISK
Attendance at this event is subject to facility rules and regulations including compliance with COVID-19 orders and guidelines. Ticket holders voluntarily assume all risk and danger incidental to the performance or event, including but not limited to potential exposure to COVID-19. Management reserves the right to refuse admission.

Click Here to view more information about Merrill Auditorium including directions, parking, and general venue policies.

Ticket Buyer COVID-19 Release & Waiver

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies recommend social distancing and have, in many locations, prohibited the congregation of groups of people.

The City of Portland (herein “Merrill”) has put in place preventative measures to reduce the spread of COVID-19; however, Merrill cannot guarantee that you will not become infected with COVID-19.

By purchasing tickets, I confirm I have read, understand and agree to this Release and Waiver. I further acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that I may be exposed to and/or infected by COVID-19 as a result of or in relation to attending events at Merrill Auditorium and that such exposure or infection may result in personal injury, illness, permanent disability, and/or death. I understand the risk of becoming exposed to or infected by COVID-19 at Merrill Auditorium may result from the actions, omissions, or negligence of myself and/or others, including, but not limited to, patrons, employees, volunteers, and program participants. I voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to myself (including, but not limited to, personal injury, illness, disability, and/or death), damage, loss, claim, liability, or expense, of any kind, that I may experience or that may be incurred (herein “Claims”) in connection with my attendance or participation in events at Merrill Auditorium. I hereby release, covenant not to sue, discharge, indemnify and hold harmless Merrill and PortTIX, its employees, agents, and representatives, of and from all Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto. I understand and agree that this includes any Claims based on the actions, omissions, or negligence of Merrill, its employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after participation in any Merrill event.

Portland Ovations 2021-2022 Health & Safety Protocol

Portland Ovations’ Commitment to the Wellbeing of Our Communities

Ovations Requires Full Vaccinations or a Negative Test, as well as Masks, for All Indoor Events

8/27/2021


Portland Ovations’ priority is the health and safety of our staff, artists, crews, volunteers, and audiences. Until further notice, Ovations requires all attendees at indoor performances and other Ovations indoor gatherings be fully vaccinated against the COVID-19 virus or submit a negative PCR test from within the previous 48 hours or a negative Rapid Test’ from the previous 12 hours. Testing includes children under 12, who are not yet eligible to be vaccinated against Covid-19.

The same is expected of all Ovations staff, event personnel, volunteers, and artists. In addition, because of the virulent and highly contagious nature of the Delta variant, we require masks at all indoor events.

Proof of vaccination or a negative test as described above will be required before entering any Ovations indoor venue. In the near future, we will communicate how these requirements will be managed and what to expect when you join us for live performances this fall. We cant wait to see you!

We recognize getting a COVID-19 vaccination, while free, still takes time and can cost people money in lost wages for appointments and/or possible recovery. We respectfully implore Maine businesses to support their employees quest for vaccinations. As a Maine non-profit cultural organization, we recognize the strain on budgets and staffing this pandemic is having on all sectors. We truly are in this together.

To further support our community’s well-being and in recognition of the many uncertainties due to the pandemic, Ovations revised its ticket exchange policy. All tickets are now exchangeable for another Portland Ovations performance within the season. Our intention is that greater flexibility will help further discourage attendance at an Ovations presentation by anyone with symptoms or potential exposure. We also want to support those who are providing care to someone who is ill, by allowing easier exchanges.

If you or someone you love needs information on how to attain a COVID-19 vaccination, information can be found here or you can call 1-888-445-4111.

The arts lift our spirits, entertain, and bring us together – please join us in helping make sure live, in-person performances can resume uninterrupted. 

See you soon and be well,
The Staff & Board of Portland Ovations


ENTERING THE VENUE

  • Proof of vaccination or a negative COVID-19 test must be presented in person prior to entering the venue.
  • Once checked, you will be allowed to proceed to the box office, pick up your ticket, and be seated.
  • If you already have your ticket, you still need to present your vaccination proof or negative test before entry into the building.
  • It is necessary to also show a legal photo identification such as a driver’s license, passport, or other government issued ID along with your vaccination proof or test result.

ACCEPTED PROOF OF VACCINATION

  • The actual card that was issued and marked when you were vaccinated.
  • A photograph of this card that has been printed or can be shown on your personal electronic device (mobile phone).

ACCEPTED PROOF OF NEGATIVE TEST

  • If you choose to present the results of a Rapid Antigen test (BINAX NOW), or Rapid Diagnostic test (ID NOW/PCR) please present the hard copy of those results that you were issued.
  • Please be sure that the name, date, and time are plainly visible.
  • We are accepting Rapid Antigen tests results issued to you within 12 hours of your entry to the theater, and Rapid Diagnostic tests (ID NOW/PCR) issued to you within 24 hours of entering the theater.

MASKS REQUIRED FOR ALL INDOOR EVENTS

  • Recommended masks by US CDC
  • While indoors at Merrill, unless you have written medical exemption, please wear a mask that has been recommended by the United States CDC.
  • This mask should have two or more layers of washable, breathable fabric, completely cover your nose and mouth, fit snugly against the sides of your face and not have gaps.
  • Having nose wire will prevent air from leaking out the top of the mask.
  • Please ensure your child’s mask fits properly.
  • If you have a beard, use a mask fitter or brace.

Portland Symphony Orchestra 2021-22 Safety Protocols

PORTLAND SYMPHONY ORCHESTRA 2021-22 SAFETY PROTOCOLS ANNOUNCEMENT

As of 8/31/21

Your Portland Symphony Orchestra’s first priority is the health and safety of our patrons, musicians, staff, and the greater community.

Due to the rise of the highly contagious and virulent Delta variant across the state and nation, we are announcing new safety protocols for PSO concerts. These measures will ensure we can bring music to you safely this season and beyond.

Unless otherwise directed by city, state, or federal health officials, these policies will be in effect until at least November 9, 2021, when we will reassess our safety protocols. Any changes to the current measures will be announced on or around that time.

Effective immediately, all PSO audience members, staff, and volunteers attending concerts will be required to:

  • Provide proof that they are fully vaccinated with a COVID-19 vaccine authorized by the World Health Organization or the Food and Drug Administration OR provide proof of a negative COVID-19 test prior to entry. The last dose of the vaccine must have been administered at least 14 days prior to the concert.
  • In lieu of proof of vaccination, provide proof of a negative COVID-19 PCR test conducted within 48 hours of the performance start time or a negative COVID-19 rapid (antigen) test within 12 hours of the performance start time. Please note, at home COVID-19 tests are NOT accepted. This includes children under 12 who are not yet eligible to be vaccinated.
  • Wear a mask at all times while in Merrill Auditorium, unless they are actively eating and drinking or are otherwise exempt from wearing a mask due to a disability, as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.).

    For more information on your PSO’s proof of vaccination, testing, and masking requirements please visit: https://portlandsymphony.org/covid-19/

    For information on how to receive the COVID-19 vaccination, visit https://www.maine.gov/covid19/vaccines/vaccination-sites or call 1-888-445-4111.

    For any audience members or subscribers unable to comply with these safety protocols, we are offering free exchanges into other PSO concerts in the 2021-22 season. Please call PortTIX at 207.842.0800 to discuss your ticketing options.

    Thank you for ensuring your PSO can play on!


    FAQs:

    HOW LONG WILL THESE POLICIES BE IN PLACE?

    Unless otherwise directed by city, state, or federal health officials, these policies will be in effect until at least November 9, 2021, when we will reassess our safety protocols. Any changes to the current measures will be announced on or around that time.

    These policies will be in effect for at least the following concerts:

    • Tuesday Classical: Onward: A PSO Homecoming on Tuesday, October 19, 2021 at 7:30 PM
    • POPS! Celtic Spirit on Saturday, October 23, 2021 at 7:30 PM and Sunday, October 24, 2021 at 2:30 PM
    • POPS! Piano Men on Saturday, November 6, 2021 at 7:30 PM and Sunday, November 7, 2021 at 2:30 PM

    WHAT ARE PSO’S MASKING POLICIES?

    MASKING WILL BE REQUIRED for all audience members, staff, and volunteers.

    Guests must wear a mask at all times while at Merrill Auditorium, unless they are actively eating and drinking or are otherwise exempt from wearing a mask due to a disability, as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.).

    Audience members must wear a mask over their nose and mouth and under their chin.

    The following masks are prohibited:

    • Masks with exhalation valves
    • Masks made of loosely woven fabrics
    • Scarves, buffs, bandanas, gaiters
    • Face shields alone without a mask

    Masks will be made available upon request.

    WHAT ARE PSO’S PROOF OF VACCINATION POLICIES?

    PROOF OF VACCINATION OR PROOF OF NEGATIVE COVID-19 TEST will be required for all audience members, staff, and volunteers:

    The vaccine must be an FDA or WHO approved vaccination.

    The final dose of the vaccine must have been administered at least 14 days prior to entry.

    All vaccination and negative COVID-19 test verifications will happen IN-PERSON at the concert.

    WHAT DO I NEED TO DO TO VERIFY MY VACCINATION STATUS?

    All audience members must provide proof of vaccination (or negative COVID-19 test) as well as photo ID (photo ID is not required for children under 12).

    Types of vaccination verification allowed:

    • Physical vaccination card
    • Digital vaccination record
    • Photo or scan of physical vaccination card

    Acceptable forms of Photo ID (all must be the physical card – photocopies are NOT accepted. Children under 12 are EXEMPT from showing photo ID):

    • Driver’s licenses, or state ID cards for non-drivers, issued by a state’s Department of Motor Vehicles
    • Formal ID cards WITH photo (armed forces, police, student union)
    • Student ID card with photo
    • Company ID card with photo
    • Passport or Passport card
    • Permanent Resident Card
    • Tribal ID card

    WHAT ARE PSO’S PROOF OF NEGATIVE COVID TEST POLICIES?

    People unable to get the vaccine (such as, but not limited to, children under 12, people with a medical condition, or closely held religious belief, etc.) may provide proof of a negative COVID-19 test for entry.

    Acceptable proof of negative COVID-19 test include physical or digital copies of a:

    • Negative COVID-19 PCR test from within 48 hours of the performance start time.
    • Negative COVID-19 rapid (antigen) test  taken within 12 hours of the performance start time.
    • Please note, at home COVID-19 tests are NOT accepted.

    I BOUGHT A SUBSCRIPTION OR TICKET AND AM UNABLE TO COMPLY WITH THESE NEW SAFETY PROTOCOLS. WHAT SHOULD I DO?

    For any audience members or subscribers unable to comply with these safety protocols, we are offering free exchanges into other PSO concerts in the 2021-22 season. Please call PortTIX at 207.842.0800 to discuss your ticketing options.

    Kotzschmar Organ 2021-22 Safety Protocols

    Last Updated: September 20, 2021

    Our first priority is the health and safety of our patrons, musicians, staff, and the greater community.

    Due to the rise of the highly contagious and virulent Delta variant across the state and nation, we are announcing new safety protocols for Kotzschmar Organ concerts. These measures will ensure we can bring music to you safely this season and beyond.

    Unless otherwise directed by city, state, or federal health officials, these policies will be in effect until at least December 1, 2021, when we will reassess our safety protocols. Any changes to the current measures will be announced on or around that time.

    Effective immediately, all Kotzschmar Organ audience members, staff, and volunteers attending concerts will be required to:

    • Provide proof that they are fully vaccinated with a COVID-19 vaccine authorized by the World Health Organization or the Food and Drug Administration OR provide proof of a negative COVID-19 test prior to entry. The last dose of the vaccine must have been administered at least 14 days prior to the concert.  For important information about vaccine requirements, including valid forms of verification and ID, scroll down to our safety protocols FAQ on this page.
    • In lieu of proof of vaccination, provide proof of a negative COVID-19 PCR test conducted within 48 hours of the performance start time or a negative COVID-19 rapid (antigen) test performed within 12 hours of the performance start time. This includes children under 12 who are not yet eligible to be vaccinated. For important information about negative COVID-19 test requirements scroll down to our safety protocols FAQ on this page.
    • Wear a mask at all times while in Merrill Auditorium, unless they are actively eating and drinking or are otherwise exempt from wearing a mask due to a disability, as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.). For important information about masking, including prohibited types of masks, scroll down to our safety protocols FAQ on this page.

    For information on how to receive the COVID-19 vaccination, visit https://www.maine.gov/covid19/vaccines/vaccination-sites or call 1-888-445-4111.

    For more information on the COVID-19 pandemic in Maine, please visit the Maine CDC site here, call 211, or email info@211maine.org.

    For any audience members unable to comply with these safety protocols, we are offering free exchanges into other Kotzschmar Organ concerts in the 2021-22 season. Please call PortTIX at 207.842.0800 to discuss your ticketing options.

    Thank you for ensuring we can keep making beautiful music!

    FREQUENTLY ASKED QUESTIONS (FAQs)

    HOW LONG WILL THESE POLICIES BE IN PLACE?

    Unless otherwise directed by city, state, or federal health officials, these policies will be in effect until at least December 1, 2021, when we will reassess our safety protocols. Any changes to the current measures will be announced on or around that time.

    At this time, these policies will be in effect for the following concert:

    • Phantom of the Opera with James Kennerley, Saturday, October 30, 2021

    WHAT ARE KOTZSCHMAR ORGAN’S MASKING POLICIES?

    MASKING WILL BE REQUIRED for all audience members, staff, and volunteers.

    Guests must wear a mask at all times while at Merrill Auditorium, unless they are actively eating and drinking or are otherwise exempt from wearing a mask due to a disability, as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.).

    Audience members must wear a mask over their nose and mouth and under their chin.

    The following masks are prohibited:

    • Masks with exhalation valves
    • Masks made of loosely woven fabrics
    • Scarves, buffs, bandanas, gaiters
    • Face shields alone without a mask

    Masks will be made available upon request.

    WHAT MASKS ARE PROHIBITED?

    The following masks are prohibited:

    • Masks with exhalation valves
    • Masks made of loosely woven fabrics
    • Scarves, buffs, bandanas, gaiters
    • Face shields alone without a mask

    Masks will be made available upon request.
    Audience members must wear a mask over their nose and mouth and under their chin.

    WHAT ARE KOTZSCHMAR ORGAN’S PROOF OF VACCINATION POLICIES?

    PROOF OF VACCINATION OR PROOF OF NEGATIVE COVID-19 TEST will be required for all audience members, staff, and volunteers:
    The vaccine must be an FDA or WHO approved vaccination.
    The final dose of the vaccine must have been administered at least 14 days prior to entry.

    All vaccination and negative COVID-19 test verifications will happen IN-PERSON prior to entering Merrill Auditorium. 

    WHAT DO I NEED TO DO TO VERIFY MY VACCINATION STATUS?

    All audience members must provide proof of vaccination (or negative COVID-19 test) as well as photo ID (photo ID is not required for children under 12).

    Types of vaccination verification allowed:

    • Physical vaccination card
    • Digital vaccination record
    • Photo or scan of physical vaccination card

    Acceptable forms of Photo ID (all must be the physical card – photocopies are NOT accepted. Children under 12 are EXEMPT from showing photo ID):

    • Driver’s licenses, or state ID cards for non-drivers, issued by a state’s Department of Motor Vehicles
    • Formal ID cards WITH photo (armed forces, police, student union)
    • Student ID card with photo
    • Company ID card with photo
    • Passport or Passport card
    • Permanent Resident Card
    • Tribal ID card

    WHAT ARE KOTZSCHMAR ORGAN’S PROOF OF NEGATIVE COVID-19 TEST POLICIES?

    People unable to get the vaccine (such as, but not limited to, children under 12, people with a medical condition, or closely held religious belief, etc.) may provide proof of a negative COVID-19 test for entry.

    Acceptable proof of a negative COVID-19 test includes physical or digital copies of a: 

    • Negative COVID-19 PCR test from within 48 hours of the performance start time.
    • Negative COVID-19 rapid (antigen) test administered within 12 hours of the performance start time.

    I BOUGHT A TICKET FOR A LIVE PERFORMANCE AND AM UNABLE TO COMPLY WITH THESE NEW SAFETY PROTOCOLS. WHAT SHOULD I DO?

    For any audience members unable to comply with these safety protocols, we are offering free exchanges into other Kotzschmar Organ concerts (live or digital) in the 2021-22 season. Please call PortTIX at 207.842.0800 to discuss your ticketing options. 

    Live Nation Event Entry Requirements

    Live Nation is requiring all attendees of their events to have received a negative COVID-19 test within 72-hours prior to entering the venue OR be fully vaccinated against COVID-19. In attending the event, you certify and attest that you and all individuals in your party attending the event will abide by the following regulations:

    All fans will provide printed proof of a negative COVID-19 test within 72-hours prior to entering the venue, OR will be fully vaccinated against COVID-19 (at least two weeks after final dose) at the time of the event and provide proof of vaccination – either the original vaccination card or a printed copy of the vaccination card. Unvaccinated fans under 12 years of age, or fans with a valid medical note preventing vaccination, will be required to take a COVID-19 diagnostic test within 72-hours before the event and will provide proof of negative result prior to entering the venue. These regulations will apply to all members of your party before they are allowed entry to the event and to any users of the tickets purchased by you.

    Maine Narrow Gauge Railroad 2021 Season Safety Protocols

    Last updated August 5, 2021

    The Health and Safety of Our Volunteer Staff and Guests is Our Top Priority.  We are implementing protocols and best practices to ensure the safety of all.  Protocols will be adjusted per CDC and Health Department guidance throughout our operating season.

    • MNGRR will follow all current federal, state, and local ordinances regarding COVID-19 safety procedures. As those ordinances and guidelines change, we will update our procedures accordingly. Some information in this document may be outdated due to updated guidance.
    • Wearing a face mask or covering while at the Maine Narrow Gauge Railroad and its properties is encouraged, especially for unvaccinated individuals.
    • ALL TICKETS/RESERVATIONS MADE THROUGH PORTTIX ARE DIGITAL VIA MOBILE TICKET DELIVERY. Buy tickets here: https://www.porttix.com/tickets-and-events/maine-narrow-gauge-railroad/
    • All passengers are encouraged to wait in the open boarding platform areas.
    • We are currently running at full capacity.  Seating capacity will be adjusted per CDC and Health Department guidance throughout our operating season.
    • Directional signage and arrows will be placed throughout the property for entrance and exit. Please follow the traffic pattern where requested.
    • Hand sanitizer will be located at high-traffic areas for guest and employee use.
    • To further encourage personal hygiene and social distancing we will be providing clear and frequent reminders via signage, PA announcements and staff instruction both onboard and while on MNGRR property.
    • To further implement the most effective touchless and low-touch solution to physical exchange, cashless transactions are strongly encouraged in the MNGRR Gift Shop.
    • We have enhanced cleaning and disinfecting frequency to include daily sanitizing in all public areas including commonly used surfaces in MNGRR Gift Shop such as door handles, counter tops, seating areas are frequently cleaned with EPA-approved and CDC-endorsed disinfectants.
    • Clear protective barriers have been placed at our MNGRR Gift Shop.
    • Pre-packaged snacks and beverages are available in our Gift Shop. You may bring snacks/beverages aboard for regular season train rides. We recommend our 2021 Neighborhood Partner – Navis Café www.naviscafe.com. Beverages and treats are available there during our operations directly across from our Train Platform.

    For Our Volunteers 

    • All volunteers will receive daily health screenings with temperature and symptom checks.
    • Any volunteers exhibiting symptoms will be asked to return/stay home.
    • We educate our volunteers with updated CDC & OSHA guidelines to safely work during COVID-19
    • All volunteers must adhere to cleaning and disinfecting instructions based on CDC guidelines.

    For Our Passengers

    • Follow CDC and State health and safety guidelines.
    • Wearing a mask is encouraged, especially for unvaccinated individuals.
    • Practice social distancing when possible for additional protection.
    • Gatherings/congregating should not exceed the stated maximum amount for the area.
    • Follow proper hand washing guidelines.
    • Cover your mouth and nose with a tissue when you cough or sneeze. Dispose of tissue in trash.
    • Stay home if you are ill or exhibiting symptoms of flu or COVID-19.   Your ticket is our only source of revenue. If you are unable to participate, please consider your ticket a donation to our organization. Thank you.
    • Be courteous in enclosed spaces and walkways and allow ample space for passing and social distancing. Many of our two-foot gauge cars are enclosed: Keep Calm, Kind, and Caring aboard the Maine Narrow Gauge.
    • Follow directional signs and staff instructions.
    • Remain seated in your assigned passenger coach during your round trip.
    • Plan ahead for food/beverage service. You may bring snacks/beverages aboard for regular season train rides. We recommend our 2021 Neighborhood Partner – Navis Café www.naviscafe.com. Beverages and treats are available there during our operations directly across from our Train Platform.

    THE POLAR EXPRESS™ Train Ride

    The City of Portland, which owns and operates the Ocean Gateway building used for The Polar Express Train Station, has announced new safety protocols for all events at their venues including Ocean Gateway:

    For all publicly attended events (open to the general public or ticketed) all attendees age 12 and over will be required to provide proof of vaccination against Covid-19 or provide printed proof of a negative Covid-19 PCR test from an authorized provider within 72 hours prior to the event start time or a negative rapid test within 12 hours prior to the event start time. A photo ID will also be required.

    This applies to ALL POLAR EXPRESS attendees ages 12 and over – Children under 12 are exempt.

    Full City of Portland Policy:

    The Public Assembly Facilities Division of the Parks, Recreation and Facilities Department of the City of Portland makes the safety of all guests, staff, performers, athletes, vendors, and volunteers the top priority.

    Due to the rise of the highly contagious Delta variant across the state and nation, we are announcing new safety protocols for events at our indoor facilities which include Merrill Auditorium, James A. Banks Sr. Portland Exposition Building, and Ocean Gateway.

    For all publicly attended events (open to the general public or ticketed) all attendees age 12 and over will be required to provide proof of vaccination against Covid-19 or provide printed proof of a negative Covid-19 PCR test from an authorized provider within 72 hours prior to the event start time or a negative rapid test within 12 hours prior to the event start time. A photo ID will also be required.

    Accepted proof of vaccination includes the original vaccination card, a printed copy of the vaccination card, or a digital photograph of the vaccination card. The final dose of the vaccine must have been administered 14 days prior to event start time.

    Accepted proof of negative test includes a printed or digital copy of negative Covid-19 PCR test from an authorized provider within 72 hours prior to the event start time, or a printed or digital copy of negative Covid-19 rapid test within 12 hours prior to the event start time. At home test results will not be accepted.

    Photo ID must be the physical card, no photocopies will be accepted. State, Government, or School issued ID cards will be accepted.

    Children under 12 years of age do not have to show proof of vaccination against Covid-19 or proof of negative Covid-19 test, but they are required to wear a face mask.

    Masks are also required for all attendees over 2 years of age, and are to be worn at all times while in the facilities, unless actively eating or drinking.

    Some events may require additional health and safety protocols, depending on requests from the artist, event organizer, promoter, or league. Please inquire with specific ticket providers, event organizers, promoters, and teams to review any additional requirements.

    We are currently not accepting proof of vaccination through mobile or third party apps.