COVID-19 Information

Merrill Auditorium Masking: Masks are currently RECOMMENDED as of May 27th.

The City of Portland Mask policy will be reviewed WEEKLY and updates will be posted on FRIDAYS. Please check the website before your event for the most up to date information.


PLEASE NOTE: additional COVID-19 protocols beyond the venue policy (including proof of vaccination or negative test) MAY be required by a specific EVENT organizer or artist. PLEASE REFER TO THE SPECIFIC EVENT PAGE for the event you are attending for the most up to date information. Click here to view our full event listing and click on your event to find specific policies.

Portland Symphony Orchestra and Portland Ovations policies can be found below.

Resources:
Click here to find information on how to get a COVID-19 Test.
Click here to find out how to get Vaccinated.
Click here to request an official Immunization Record if you have lost your vaccine card.

Portland Symphony Orchestra Safety Protocols

Portland Symphony Orchestra COVID-19 SAFETY PROTOCOLS

Keeping you safe at concerts

Last Updated: June 13, 2022

Your Portland Symphony Orchestra’s first priority continues to be the health and safety of our patrons, musicians, staff, and the greater community. We are constantly assessing our concert safety protocols to ensure we can bring music to you safely this season and beyond.

Unless otherwise directed by city, state, or federal health officials, the following policies will be in effect until June 24, 2022 for concerts at MERRILL AUDITORIUM.

Safety protocols for the 2022-23 Season at Merrill Auditorium will be announced later in the summer as we get closer to the beginning of the season.

ALL PSO AUDIENCE MEMBERS, STAFF, AND VOLUNTEERS ATTENDING CONCERTS AT MERRILL AUDITORIUM ARE REQUIRED TO ADHERE TO THE FOLLOWING SAFETY PROTOCOLS:

MASKING

For adult patrons and children 2 and up, wear a properly fitted surgical, KN95, N95, or KF94 mask at all times while in Merrill Auditorium, unless exempt from wearing a mask due to a disability, as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.). Due to lack of protection against the Omicron variant, wearing A CLOTH MASK ALONE IS NO LONGER ACCEPTED as an adequate face covering. Patrons can wear a cloth mask over a surgical mask.

  • Surgical masks will be made available upon request.

For important information about masking, including prohibited types of masks, scroll down to our safety protocols FAQ on this page.

At this time, we will NOT be requiring proof of vaccination or negative COVID-19 test to attend concerts at either Merrill Auditorium or Seaside Pavilion.

ADDITIONAL SAFETY INFORMATION:

THESE SAFETY PROTOCOLS WILL BE STRICTLY ENFORCED.

Please note, for concerts through June 24, 2022, there will be NO CONCESSIONS SERVED. Per the City of Portland, no outside food or drink is allowed in Merrill Auditorium.

Finally, we ask patrons to stay home if they are feeling unwell and contact PortTIX at 207.842.0800 for a complimentary exchange into another PSO concert in the 2021-22 season. They are open Monday through Friday, 11 AM – 3 PM.

For more information on the COVID-19 pandemic in Maine, please visit the Maine CDC site here, call 211, or email info@211maine.org.

For any audience members or subscribers unable to comply with these safety protocols, we are offering free exchanges into other PSO concerts in the 2021-22 season. Please call PortTIX at 207.842.0800 to discuss your ticketing options.

Thank you for ensuring your PSO can play on!

FAQ:

HOW LONG WILL THESE POLICIES BE IN PLACE?

Unless otherwise directed by city, state, or federal health officials, these policies will be in effect until June 24, 2022, when we will reassess our safety protocols. Any changes to the current measures will be announced on or around that time. 

WHAT ARE PSO’S MASKING POLICIES?

MASKING WITH A PROPERLY FITTED SURGICAL, KN95, KF94, OR N95 MASK WILL BE REQUIRED for all audience members, staff, and volunteers. This includes children ages 2 and up.

Guests must wear a properly fitted surgical, KN95, N95, or KF94 mask at all times while at Merrill Auditorium, unless exempt from wearing a mask due to a disability, as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.).

  • Due to lack of protection against the Omicron variant, wearing A CLOTH MASK ALONE IS NO LONGER ACCEPTED as an adequate face covering. Patrons can wear a cloth mask over a surgical mask.
  • The PSO will provide complimentary surgical masks for any patrons who do not have a surgical, KN95, KF94, or N95 mask.
  • Audience members must wear a properly fitted mask over their nose and mouth and under their chin. Properly fitted masks fit snugly against the sides of your face and don’t have gaps.

The following masks are prohibited:

  • CLOTH MASKS alone. You are allowed to wear a cloth mask over a surgical mask, but will not be permitted entry with a cloth mask alone.
  • Masks with exhalation valves
  • Masks made of loosely woven fabrics
  • Scarves, buffs, bandanas, gaiters
  • Face shields alone without a mask

Surgical masks will be made available upon request.

WHAT MASKS ARE PROHIBITED?

The following masks are prohibited:

  • CLOTH MASKS alone. You are allowed to wear a cloth mask over a surgical mask, but will not be permitted entry with a cloth mask alone.
  • Masks with exhalation valves
  • Masks made of loosely woven fabrics
  • Scarves, buffs, bandanas, gaiters
  • Face shields alone without a mask

Surgical masks will be made available upon request.

Audience members must wear a properly fitted mask over their nose and mouth and under their chin. Properly fitted masks fit snugly against the sides of your face and don’t have gaps.

DOES PSO REQUIRE PROOF OF VACCINATION OR NEGATIVE COVID-19 TEST TO ATTEND CONCERTS?

Currently, your PSO does NOT require proof of vaccination or negative COVID-19 test to attend concerts at either Merrill Auditorium or Seaside Pavilion.

WILL THERE BE ON-SITE COVID-19 TESTING AVAILABLE?

Since your PSO is not requiring proof of vaccination or negative COVID-19 test to attend concerts at either Merrill Auditorium or Seaside Pavilion, we will no longer be offering complimentary on-site COVID-19 testing.

ARE INFANTS AND BABIES UNDER 2 REQUIRED TO WEAR MASKS?

Per the CDC, your PSO does not require nor recommend masking babies and infants under 2.

I BOUGHT A SUBSCRIPTION OR TICKET AND AM UNABLE TO COMPLY WITH THESE NEW SAFETY PROTOCOLS. WHAT SHOULD I DO? 

For any audience members or subscribers unable to comply with these safety protocols, we are offering free exchanges into other PSO concerts in the 2021-22 season. Please call PortTIX at 207.842.0800 (phone lines are open Monday through Friday 11 AM – 3 PM) to discuss your ticketing options. 

WHAT SHOULD I DO IF I FEEL UNWELL THE DAY OF THE CONCERT?

We ask patrons to stay home if they are feeling unwell.

Please contact PortTIX at 207.842.0800 (phone lines are open Monday through Friday 11 AM – 3 PM) for a complimentary exchange into another PSO concert in the 2021-22 season. 

WILL CONCESSIONS BE SERVED?

For Merrill Auditorium: For concerts through June 24, 2022, there will be no concessions served. Per the City of Portland, no outside food or drink is allowed in Merrill Auditorium.

For Seaside Pavilion: No concessions will be served at Seaside Pavilion for the 21-22 Summer Concert Series.

AM I ABLE TO BRING IN OUTSIDE FOOD OR BEVERAGE?

For Merrill Auditorium: Per the City of Portland, no outside food or beverages (including water) are allowed in Merrill Auditorium.

For Seaside Pavilion: No outside food or beverages (including alcohol) are allowed at the Seaside Pavilion. However, free bottles of water are available upon request.

SHOULD I ALLOW EXTRA TIME FOR SECURITY SCREENINGS:

The City of Portland will be doing bag checks and having patrons walk through metal detectors directly inside Merrill Auditorium. Please leave large bags at home.

Knives of any size are NOT allowed in Merrill Auditorium and WILL be confiscated.

Please ARRIVE EARLY and allow extra time to get through the security screenings. We appreciate your patience.

WHAT ARE MERRILL AUDITORIUM’S CLEANING AND SANITATION PROTOCOLS?

Merrill Auditorium cleaning and sanitation protocols follow all Federal CDC Guidelines.

  • Enhanced daily cleaning procedures include frequent wipe-down of common areas and high-touch surfaces such as railings, door handles, countertops, restroom fixtures and the elevator.
  • All lobbies, restrooms, seating areas, and backstage rooms are cleaned prior to, in between, and following each performance or event.
  • Hand sanitizing stations are located throughout the theater.

Portland Ovations 2021-2022 Health & Safety Protocol

HEALTH & SAFETY POLICIES

For everyone’s safety, Portland Ovations requires that all patrons wear masks unless actively eating or drinking for all indoor events. We still strongly recommend that all audience members are fully vaccinated by CDC standards, and symptom-free on the day of performance.

All protocols subject to change prior to the event.
Last updated 6/15/2022

VACCINATIONS & TESTING

At this time we are not requiring proof of vaccination or negative COVID-19 test to attend performances at our venues.

MASKS

MASKS REQUIRED FOR ALL GUESTS OVER 2 YEARS OF AGE
  • Masks are required unless actively eating or drinking. 
  • US CDC recommends wearing properly fitted surgical, KN95, N95 or K94 mask at all times while inside. A compliant surgical mask will be made available on request. A cloth mask may be worn over the surgical mask if desired. 
  • Recommended masks by US CDC

ANSWERS TO FREQUENTLY ASKED QUESTIONS

  • Masks are required unless actively eating or drinking. 
  • Concessions will be served in the lobby at Merrill Auditorium.
  • If you’re feeling sick, please stay home. 

ADDITIONAL PROTOCOLS AT MERRILL AUDITORIUM

  • Concessions will be served at Portland Ovations performances. Outside food and drink are prohibited in Merrill Auditorium. 
  • Merrill Auditorium cleaning and sanitation protocols follow all Federal CDC Guidelines. 
  • Enhanced daily cleaning procedures include frequent wipe-down of common areas and high-touch surfaces such as railings, door handles, countertops, restroom fixtures and the elevator. 
  • All lobbies, restrooms, seating areas, and backstage rooms are cleaned prior to and following each performance or event. 
  • Hand sanitizing stations are located throughout the theater.

Merrill Auditorium Health & Safety Protocols

PLEASE NOTE: SOME EVENTS HAVE POLICIES THAT ARE MORE RESTRICTIVE THAN THE VENUE POLICY. Please check the EVENT PAGE on our website for the most up to date information for your specific event. Click here to view our full event listing and click on your event to find specific policies.

CITY OF PORTLAND
Public Assembly Facilities Division – Health and Safety Requirements
Updated – March 25th 2022

We are pleased to announce that effective April 1st 2022, we are removing the proof of vaccination or negative test requirement for events at our indoor venues which include Merrill Auditorium, James A. Banks Sr. Portland Exposition Building, and Ocean Gateway.

Mask requirements are currently reviewed weekly and updates will be posted on Fridays. Masks requirements will be determined based on the CDC transmission level for Cumberland County. LATEST MASK UPDATE: Effective Friday, 5/27 MASKS are RECOMMENDED for all attendees ages 2+ at public events in indoor facilities including Merrill Auditorium.

Please note, we are still in a period of transition, and some events may require additional health and safety protocols, depending on requests from the artist, event organizer, promoter, or league.

Please inquire with specific ticket providers, event organizers, promoters, and teams to review any additional requirements.

Events that will still be requiring additional health & safety protocols such as proof of vaccination or masking, include Portland Symphony Orchestra, Portland Ovations, Beach Boys, and potentially others.

The Public Assembly Facilities Division of the Parks, Recreation and Facilities Department of the City of Portland makes the safety of all guests, staff, performers, athletes, vendors, and volunteers the top priority, and we will continue to review and update our guidelines as needed.

 

ADDITIONAL INFORMATION:

Stay Home if Sick
All guests, performers, clients, and staff should stay home if they:

  • Are sick or have COVID-19 symptoms including fever, chills, sore throat, cough, shortness of breath, congestion, nausea, or vomiting.
  • Have been in close contact with an individual who has been diagnosed or exhibiting COVID-19 symptoms within the past 10 days.
  • Have been directed to self-isolate or quarantine by a health care provider or public health official.
  • Are awaiting the result of a COVID-19 test.

Face Masks
Mask requirements are currently reviewed weekly and updates will be posted on Fridays. Masks requirements will be determined based on the CDC transmission level for Cumberland County. LATEST MASK UPDATE: Effective Friday, 5/6 MASKS ARE REQUIRED for all attendees ages 2+ at public events in indoor facilities including Merrill Auditorium.

Physical Distancing
All distancing requirements have been removed;  Merrill Auditorium is operating at full capacity.

Enhanced Cleaning and Sanitation
Our cleaning and sanitation protocols follow all CDC Guidelines. Enhanced daily cleaning procedures include frequent wipe-downs of common areas and high-touch surfaces such as railings, door handles, countertops, restroom fixtures, and the elevator. All lobbies, restrooms, seating areas, and backstage rooms will be cleaned prior to, in between, and following each performance or event. Hand sanitizing stations are located throughout the theater.

Tickets and Seating
All ticketing is handled by PortTIX, the official ticket vendor for Merrill Auditorium.  Tickets are currently being sold for full capacity. Touchless ticket scanning has been implemented to reduce contact. Please follow signage and direction from Merrill Auditorium staff and ushers to navigate to the appropriate seating location. Latecomers will be seated at the discretion of the management.

Food and Beverage
Concessions are being offered at most events (some event organizers may choose not to offer concessions).  We require that all food and beverage be consumed at your seat.

Bag Restriction
Guests are strongly encouraged to leave bags at home to reduce points of contact during the security screening process at entry. Medical bags, diaper bags, and small purses are permitted.

ASSUMPTION OF RISK
Attendance at this event is subject to facility rules and regulations including compliance with COVID-19 orders and guidelines. Ticket holders voluntarily assume all risk and danger incidental to the performance or event, including but not limited to potential exposure to COVID-19. Management reserves the right to refuse admission.

Click Here to view more information about Merrill Auditorium including directions, parking, and general venue policies.

Ticket Buyer COVID-19 Release & Waiver

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies recommend social distancing and have, in many locations, prohibited the congregation of groups of people.

The City of Portland (herein “Merrill”) has put in place preventative measures to reduce the spread of COVID-19; however, Merrill cannot guarantee that you will not become infected with COVID-19.

By purchasing tickets, I confirm I have read, understand and agree to this Release and Waiver. I further acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that I may be exposed to and/or infected by COVID-19 as a result of or in relation to attending events at Merrill Auditorium and that such exposure or infection may result in personal injury, illness, permanent disability, and/or death. I understand the risk of becoming exposed to or infected by COVID-19 at Merrill Auditorium may result from the actions, omissions, or negligence of myself and/or others, including, but not limited to, patrons, employees, volunteers, and program participants. I voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to myself (including, but not limited to, personal injury, illness, disability, and/or death), damage, loss, claim, liability, or expense, of any kind, that I may experience or that may be incurred (herein “Claims”) in connection with my attendance or participation in events at Merrill Auditorium. I hereby release, covenant not to sue, discharge, indemnify and hold harmless Merrill and PortTIX, its employees, agents, and representatives, of and from all Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto. I understand and agree that this includes any Claims based on the actions, omissions, or negligence of Merrill, its employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after participation in any Merrill event.