Have a question about accessibility not listed here or need more information on a non-Merrill venue? Drop us an email or call us at 207-842-0800 and we’ll be happy to help.

How can I purchase accessible tickets to performances?
Accessible seating for patrons with disabilities may be purchased in person at the PortTIX box office, by calling PortTIX at 207-842-0800 or online*. In person and telephone sales are available during normal business hours (Mon-Fri, 11am–3pm). Please inform your ticket agent of your needs at the time of purchase. All of our ticket agents are very familiar with the hall and can assist in finding the best seating.

*To purchase wheelchair accessible tickets online, look for the wheelchair symbol when selecting seats and hover over it – if it says “ADA 1 Wheelchair Seat” you can buy that location and the one next to it with a star symbol for a companion (please note there will be no chair in the “wheelchair seat” location).  Typically, these will be available in the Grand Tier sections 2 and 4 and Orchestra section 1.  If you wish to inquire about other possible options, please call our box office for assistance.

Lift Arm Seats into which patrons can transfer from wheelchairs are also available at Merrill auditorium.

How soon before the performance should I purchase accessible seating?
We recommend that patrons purchase their tickets well in advance. For certain shows, production requirements reduce the number of both accessible and non-accessible seats in the Orchestra. Please inform the ticket agent of any accessibility requirements at the time of purchase.

What services are offered for the hearing impaired?

  • Assisted Listening Devices are available to patrons for all performances at Merrill Auditorium. Simply ask one of the Merrill Event Staff (those wearing red vests) when you enter the auditorium.
  • Sign Language Interpreters can be provided upon request with at least two weeks’ notice based on the availability of a qualified Interpreter. Please call 207-842-0800 to request this service.

Is there wheelchair accessibility in the bathrooms at Merrill?
The bathrooms in the main floor lobby of Merrill Auditorium are accessible by elevator from all levels and are wheelchair-accessible.

Is there ADA Parking at Merrill?
Accessible parking for patrons with disability permits is available on both sides of Myrtle Street and on Congress Street in front of City Hall. Parking spaces are in high demand in Portland. To avoid disappointment, please allow sufficient time before the start of a show to find a parking space.

What if I have questions at Merrill on the night of the show?
Ask a Merrill Staff member wearing a red vest. They are in charge of the ushers and are a very useful resource.