PortTIX Ticketing FAQs

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For Lost & Found items at Merrill Auditorium, please call: 207-808-5400

Purchasing Tickets

How do I know my transaction is secure?
When you choose your tickets, check the top of the page in the address bar for a lock symbol.  This lets you know that boxoffice.porttix.com is SSL compliant and that your information is encrypted and secure.

PortTIX has been certified PCI DSS compliant (Payment Card Industry Data Security Standard). This means that boxoffice.porttix.com has met the standards set by the Payment Card Industry to address security, data integrity and privacy concerns associated with processing electronic payment data.

What method of payment do you accept?
PortTIX accepts Visa, MasterCard, and Discover.

If purchasing tickets in person at the box office, patrons can also pay by cash or personal checks made payable to PortTIX. Personal checks can be accepted up to seven days prior to the performance.

Handling fees apply to tickets purchased, varying by performance. Fees are the same no matter how you purchase (online, over the phone, or in person). The fees are scaled proportionally to the ticket price, so cheaper tickets have lower fees and more expensive tickets have higher fees. Handling fees vary between shows, please contact PortTIX at 207-842-0800 for information about the handling fees for a specific show.

When and where can I pick up my tickets that I’ve purchased?
‘Will Call’ tickets are available to collect from PortTIX box office at Merrill Auditorium anytime during normal business hours or 60 minutes prior to show time outside of normal business hours. If the event takes place at a venue other than Merrill Auditorium, please contact the box office at 207-842-0800 for more information on Will Call tickets.

Why do I have to create an account to purchase through PortTIX?
We require an account for all online sales in order to provide you with all the benefits that are included in your purchase, as well as the best possible customer service and experience possible. This includes being able to correctly access any digital content, and the special benefits for Portland Ovations Members and Portland Symphony Orchestra’s Subscribers/Passport holders.

Help With Ticketing

How do I use a Mobile Ticket?
Most events purchased online offer a Mobile Tickets delivery option. This is typically the default delivery option at the checkout screen. You will receive these tickets in an email, and the QR code (square barcode) in the email should be scanned directly from a mobile device. We ask that you do NOT print these tickets out as they will not scan correctly if printed. Mobile Tickets offer the convenience of skipping the line at Will Call, and not worrying about tickets getting lost in the mail. Please note, the Mobile Ticket barcode will not scan if your phone is in “Dark Mode”. If you have Mobile Tickets, please make sure to have the email pulled up and barcodes ready to present on your mobile device when you arrive.

How can I replace my lost tickets?
We can easily replace lost tickets. Please call 207-842-0800 or visit PortTIX in person to report a lost ticket. Reprinted tickets cannot be mailed. Patrons will be asked to provide a picture identification to pick up reprinted tickets.

I’m not sure that my online order when through.  What should I do?
If you’ve already attempted to submit an order online and are unsure that it was successfully processed, please contact us before attempting to re-submit the order. Call PortTIX on 207-842-0800 or email us at
 boxoffice@porttix.com.

How can I purchase tickets for a weekend performance when PortTIX is not open?
On days there is a performance, PortTIX will open at least 90 minutes before curtain. The week prior to a performance, call 207-842-0800 and press 1 to find specific information about hours, length of performances, and ticket availability.

Can tickets be ordered over the telephone with a credit card and then paid for with cash at the box office?
No. If tickets are purchased by telephone, they must be paid for with the customer’s credit card at the time the reservation is made.

Can I purchase tickets and have someone else pick them up?
Yes, please call PortTIX at 207-842-0800 and provide the ticket agent with the specific name of the person who will be picking up the tickets. ID may be required.

How can I receive a refund or exchange on my tickets?
As is the case with many theaters, PortTIX is unable to offer refunds or exchanges on ticket purchases. If you cannot use your ticket, you may choose to donate it to a local charity. PortTIX will be happy to provide you with a list of local charities who distribute tickets to those in need.

What happens if a show is cancelled?
If an event is cancelled, the presenter will refund the face value of the ticket price only. Handling fees from the original sale cannot be refunded. Refunds can only be made to the original ticket purchaser.

Do you offer any discounts on tickets?
The availability of discounted tickets is decided by the production company and the policy varies from show to show. Please call PortTIX on 207-842-0800 for more information about a specific show. Discounted tickets are not available for sale online for all events.

What is the Merrill Auditorium Restoration Fee?
For events taking place at Merrill Auditorium, please note your ticket price includes a restoration fee of $3/ticket for all modes of sale. This fee helps maintain the venue.