About PortTIX and Merrill Auditorium

A close up on the marquee of Merrill Auditorium that says MERRILL

Founded in 1997, PortTIX is a locally owned box office based in the lobby of Merrill Auditorium. We’re here to answer your questions and help you plan your special night out. We’re proud to be the official ticket seller for events at Merrill Auditorium in Portland, Maine, which is home to Portland Ovations and the Portland Symphony Orchestra. PortTIX is also the official box office for Portland Ballet, as well as selling tickets for various events throughout Greater Portland.

What our partners are saying about us:

“Our partnership with PortTIX has allowed us to connect our community to our performances with a depth we did not have before. The care their staff puts in to making sure our organization is represented fully and in line with who we are is outstanding. Knowing that the work of selling tickets, managing the box office, and the representation at front of house is in such good hands allows our staff to focus on the many other important aspects that go into our performances.” – Nell Shipman, Portland Ballet Artistic/Executive Director

See below for more information. Have questions you don’t see listed on our website? Email us or call us at 207.842.0800.

General Ticketing Information

Official Ticket Outlet
PortTIX is the only authorized outlet for tickets to shows listed on this website. Tickets purchased from other sources are not guaranteed to be genuine and are purchased at the patron’s own risk. Tickets purchased from other sources can’t be reprinted or replaced if lost.

Secure Website
PortTIX has been certified PCI DSS compliant (Payment Card Industry Data Security Standard). The security standard requires enhanced encryption of credit card data, ensuring that patron information is secure.

Buying Online
For the smoothest buying experience, please log in to your account before choosing your seats. If you do not have an account, please create one.

Tickets may be purchased online up to 1 hour before each event, unless otherwise noted. Tickets may be purchased over the phone or in person until curtain time for most performances.

All sales are final with no refunds or exchanges. In the event of a show cancellation, ticket prices may be refunded at the promoters discretion, but handling fees are non-refundable. Please read our Policies, Terms and Conditions.

Beware of the 3rd party ticketing sites and ticket resale sites. These are not legitimate ticket sellers.
PortTIX cannot take responsibility for the validity of tickets purchased from unauthorized agents or other sources. If you do not receive a valid ticket from a 3rd party site, we unfortunately cannot guarantee admission to the event.

PortTIX believes that customers shouldn’t have to pay a marked up price for tickets. It is therefore sometimes necessary to hold tickets at the Box Office for collection on the night of performance. In these circumstances, the ticket buyer will be required to produce the credit/debit card used for the original transaction and/or a valid form of photo ID to pick up their tickets on the night of the show.

PortTIX reserves the right to cancel tickets if we have reason to believe that tickets will be resold on a 3rd party site. We ask all customers to adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders cancelled without notice.

Please know that we are working hard to combat scalpers, including occasionally adding captchas. So you may need to occasionally check a box on our website to prove you aren’t a scalper bot!

Scalpers have a huge industry and lots of money to spend on deceiving ad campaigns. Therefore, we need your help to spread the word that 3rd party resale sites are not legit and make it harder for true fans to get tickets. A word to a friend or a quick post on social media can do a lot of good. Thanks for helping making sure that true fans get access to the shows they want to see!

Some events offer discounted ticket prices online. To find out if an event offers discounted tickets online, click “More Info” and look to the bottom of the event description. Some discounts are only available over the telephone or in person only. Many events offer a discount for groups of 10 or more – contact our Group Sales Manager Jen Whitley to find out more. For more information on discounts, please call PortTIX at 207-842-0800. Please note that not all shows offer discounted tickets.

Box Office Hours: Mon-Fri 11am-3pm

When there is a performance outside normal business hours, PortTIX will open 90 minutes prior to curtain.


PortTIX partners with a wide range of highly talented performing arts organizations including:


There are no available positions at this time.

Our Partners


The Portland Symphony Orchestra serves our community by enriching lives through music.
Looking for maximum flexibility and savings? Become a PSO subscriber.



Portland Ovations brings Theater, music, and dance that connects artists and audiences through live performances onstage and intimate events offstage. Click here to find out information on becoming an Ovations Member.